Skip to main content

How to Request a Refund

How to request a refund.

You are able to request a refund by creating a ticket with our Billing Department, although there are some conditions on which you have to meet to be eligible. These conditions can be seen here under "Refund and Cancellation Policy of our Services"

The conditions on which you have to meet to be eligable for a refund are as follows:

Refund and Cancellation Policy of our Services​

Modern Hosting may not be an ideal service for your specific needs. In the event that you are not satisfied with the services, you may request for a refund within a forty-eight-hour (48) timeframe from the time of purchase for a refund. However, limitations do apply to this policy;

  1. You may not request for a refund within two (2) hours of purchase.
  2. You may not request for a refund after forty-eight (48) hours have passed from the time of purchase.
  3. Any purchases made with Cryptocurrency may not be refunded.
  4. If you opened a dispute with your financial institution and/or payment processor without attempting to contact the Modern Hosting support team, you are not eligible for a refund.
  5. If a bundle composed of multiple months was purchased, the remaining months may be refunded but the current calendar month will not if the forty-eight (48) hour timeframe has elapsed.
  6. If your service was terminated due to a violation of our Terms and Conditions or unlawful conduct, you will not be refunded.
  7. Dedicated servers, VPS servers, Software Licenses and Managed or Semi-managed Support Services are not eligible for refunds after being activated and/or provided to the customer.
  8. Overpayment due to the failure of cancelling an ongoing PayPal subscription can be refunded up to 3 months after a cancellation request was received, otherwise, subsequent payments will be applied as credit to your account for future services.
  9. A maximum of one (1) refund per person may be requested and processed.

The steps to open a ticket to proceed are simple simply follow this link here

  • Select the billing option
  • Type a subject E.g. "Request Refund for Service"
  • Select the service that you want a refund for
  • In the "Message box" you need to put a reason and any other information you think we need to know.
  • Submit the ticket and you are good to go Our next avalible support representative will be with you to assist with your request.

Important Note: in order to submit a billing related ticket you need to be signed in to your account.

If you require any further assistance, please create a ticket here.

Created By: Greg K.